Shipping policy, how we organize shipments
What happens after the order has been sent.
You've done your shopping and the order went through. What happens at this point? We explain it to you at every stage, a few basic rules and you can rest assured that your Depuravita box will arrive intact and fresh in smart times.
1. WHO DELIVERS
We rely on the best local couriers, to ensure that the package reaches your address without long waits. Each area of Italy is managed by a different courier company, with knowledge of the territory and logistics.
2. TELL ME WHEN, WHEN, WHEN
Delivery times will not be specified at the time of the order. You, however, do not panic: you will be contacted as soon as possible via email or message to receive every detail of the shipment, with tracking and timing. If you want to change the time and day, contact the courier directly.
3. WE ARE THERE IF YOU NEED IT
Problems, doubts, inconveniences, something unclear? Our customer service is always active and for any need you can contact us. We will respond with pleasure, clarifying every issue that grips you.
4. FRESH GUARANTEED
From the moment of the order, the waiting time until the moment of delivery varies from 24 to 48 hours. And of course we make sure that the courier uses refrigerated boxes to preserve the goodness of Depuravita fresh products.
5. ONCE ARRIVED
At a certain point, the package reaches its destination and here you enter the field: remember to collect it! Our ultra fresh products can't stand being left in stock, don't forget that. For this reason we suggest that you be present at the delivery of the products in order to avoid the interruption of the cold chain.