Refund policy

Returns & Refunds

Right of Withdrawal

Any person who has placed an order on the DEPURAVITA website has, in accordance with the law, the right of withdrawal, without penalty and without the need to provide any reason, under the conditions and within the time limits set out below.

If the right of withdrawal is not exercised within the legal conditions and time limits, the order is considered final, and no refund will be granted except in cases provided for in our General Terms and Conditions of Sale, available on our website.

Conditions

You have a period of 14 days from the receipt of your order to exercise your right of withdrawal and cancel the contract without penalty and without justification.

To do this, you must inform us before the expiration of the 14-day period from the date of receipt of your order by sending an email to support@depuravita.com with the subject “Exercising the Right of Withdrawal”, or by sending a registered letter with acknowledgment of receipt to the following address:

SOLAR PLEXUS SAS
26 rue Bosquet
75007 PARIS

In your request, please specify that you wish to exercise your right of withdrawal, including your order reference, order date, and the date of receipt, as well as the products you wish to return. This allows us to confirm whether the right of withdrawal applies to your specific product.

In accordance with the law, you are not entitled to a withdrawal for products that can deteriorate quickly or expire soon.
Additionally, we cannot accept the return of opened products that, for reasons of hygiene or health protection, cannot be resold.

To qualify for a refund, the products must be returned intact, in their original packaging, complete with all instructions, and in a good condition suitable for resale.

You may also use the official withdrawal form as provided by the Consumer Code, pre-filled with our details, available here.

Return Deadlines

You must return the products without undue delay and no later than 14 days after informing us of your withdrawal decision, to the following address:

At our logistics partner:
LOG SOLUTION SRL / CO DEPURAVITA
Via Matteotti, 6, 24050 Grassobbio BG (Italy)

Return Costs

In case of a return, the return shipping costs (direct costs) are your responsibility.

Refund

If the conditions are met, you will be refunded as soon as possible from the date the returned products are received. SOLAR PLEXUS reserves the right, in accordance with the law, to delay the refund until the products have been received or until you provide proof of shipment, whichever comes first.

The refund will be made using the same payment method used for the order. If you have chosen a more expensive delivery option than the standard delivery, the extra cost will not be refunded.